Applying for the Card
- What is the Ness Card?
- Is there an annual fee? What does it cover?
- Does applying for the Ness Card require a credit check?
- What impact will my application have on my credit?
- What free services do you recommend for a credit check before I apply?
- Wow, that’s awesome! How do apply?
Managing My Account
- How do I change my account information (name, email, physical address)?
- How do I find my account number?
- Where do I find my credit limit?
- How do I add my card to Apple Wallet?
- Can I add my card to Google Pay or Samsung Pay?
- Do I have a PIN?
Transactions
- Why is my transaction amount in the app different from what I paid?
- Why does my charge say pending underneath?
- Why was my transaction declined? What should I do?
- I’ve noticed some questionable charges on my account. What do I do?
- How do I file a dispute?
- How do I check on the status of a dispute?
Card Benefits
- What perks and benefits do I get with the Ness Card?
- What is a statement credit?
- Where do I find all of my card benefits in the app?
- How do I use a benefit?
- What is the $200 Healthy Spend benefit?
- What about the Healthy Meal Kit, Connected Fitness, and $300 Wellness Coaching Credits?
HSA + Ness Card
- What is a Health Savings Account (HSA)?
- What is covered in an HSA?
- I thought I had to use my HSA card for HSA eligible purchases! How can I use my HSA with my Ness Card?
- Why should I use my Ness Card for HSA eligible purchases?
- Can I link multiple accounts, like my HSA account, to my Ness Card to pay my bills?
- What does Ness classify as an HSA eligible purchase?
Points, Rewards, and Bonuses
- What purchases earn me points?
- Which merchants earn me points?
- I want to refer someone! How do referrals work?
- Talk to me more about 2X points!
- What are the different kinds of "Healthy Actions”?
- How do I earn points for my Healthy Behaviors?
Payments, Statements, Balances
- How much am I required to pay on my Ness Card?
- How do I connect my bank account?
- How do I make a payment on my Ness Card?
- What is my minimum payment?
- Can I set up automatic payments?
- Can I schedule a single payment for a date in the future?